Same Day Shipping on In-Stock Parts
Efficient Turnaround Time for Repairs

Frequently Asked Questions

1. How do I send equipment in for a repair?

To send equipment in for repair call customer service for an RA or click the link at the top of any page for Repair Form. Fill out this form and download the PDF version which also contains the shipping label, place form in the box with your repair. If you prefer to handwrite your repair order, click on the Customer Service at the top of the page and select Order Form.

2. Can a PowerMATE® be used in patient care areas?

The PowerMATE® is UL1363A rated and approved for use in patient care areas. The Centers for Medicare and Medicaid Sevices (CMS) issued a categorical waiver allowing relocatable power strips like the PowerMATE® to be used in patient care areas. To read more on this decision click here.

3. What is the length of your warranty?

AC Adapters/Power Cords 90 days
AIV Manufactured Replacement Parts 120 days
Bolus Cables 120 days
Case Kits - GE Telemetry 12 months
Fetal Transducers - NEW 12 months
Fetal Transducer Repairs 12 months
Infusion Pump Fixed and Flat Rate Repairs 6 months
Infusion Pump Mechanism Repairs 12 months
Parameter Module/Telemetry Repairs 12 months
PowerMATE® - 12 months 12 months
Recertified Infusion Pump Parts 60 days
Refurbished Infusion Pumps 12 months

*24 month warranty available on new fetal transducers for an additional cost

4. What refurbished pumps do you sell?

AIV offers refurbished Baxter 6201, Baxter 6301, Baxter AS50, Baxter PCAII, Baxter iPump, Baxter APII, Baxter InfusOR, IMED PC2TX and most Medfusion and Hospira models.

5. Do you buy equipment?

Yes we do buy a variety of equipment. If you have equipment you are looking to sell, please use this online form.

6. What does AIV stand for?

If you are having trouble finding us in your vendor system as AIV, Inc., try looking us up as American IV Products Inc.

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Why buy from AIV

AIV strives to provide you cost effective options to service equipment. We offer flexible solutions to best suit your needs.


"We thank you and your team for supplying us with outstanding products and customer service."

Chuck Clift
Director of Bio Medical Engineering
West Calcasieu Cameron Hospital

"Very happy I stopped by this booth at VECCS2017. I have used AIV ever since."


"We’ve been conducting business with AIV for over ten years, and as our relationship grew, so did AIV’s vast array of expertise. In the beginning, we were just ordering cables and sensors, and now AIV provides us with so much more including parts and service for our infusion pumps AIV has always provided great customer service and very knowledgeable service staff. We, as a major hospital system, look forward to what AIV will provide over the next ten years!"

Bill Hascup

Products and services offered by AIV are not affiliated with, provided or endorsed by the original equipment manufacturer.