Same Day Shipping on In-Stock Parts
Efficient Turnaround Time for Repairs


This website is operated by AIV, Inc. Throughout this site the terms ”we”, “us” and our refer to AIV, Inc. AIV, Inc offers this website, including all information, tools and services available from this site to you, the user, conditioned upon acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions, including all additional policies including the Privacy Policy. These terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors on content.

Please read the Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site you agree to be bound by the Terms and Conditions. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any of the services.

1. Copyright and Use License

The materials contained in this web site are protected by applicable copyright and trademark law.
Permission is granted to temporarily download one copy of the materials (information or software) on AIV's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non- commercial);
iii. attempt to decompile or reverse engineer any software contained on AIV's web site;
iv. remove any copyright or other proprietary notations from the materials; or
v. transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by AIV at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

2. Disclaimer

The materials on AIV's web site are provided "as is". AIV makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, AIV does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

All devices along with their images and logo's on our website are the trademarks of their respective manufacturer. AIV, Inc. makes no claims of special affiliation with or special sanctions by the original manufacturers or their respective trademarks. The appearance of those names is not intended to imply that AIV is an officially authorized dealer or distributor for those manufacturers.

When possible, AIV, Inc. uses AIV manufactured replacement component parts in our repair services. AIV follows ISO 13485:2016 quality processes and tests and validates our AIV manufactured replacement component parts with OEM products (parts/assemblies) to ensure form, fit, and function. AIV does not test or validate our AIV manufactured replacement products with non-OEM third-party products. AIV does not provide any warranty for or endorsement of any of AIV’s manufactured replacement parts with any other non-OEM third-party products. The use of any AIV, Inc. manufactured replacement component part or service with any other non-OEM third-party product is at your own risk.

The site may contain historical information. Historical information, necessarily, is not current and is provided for your reference and is provided for your reference only. We reserve the right to modify the contents of the site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to the AIV website.

3. Limitations

In no event shall AIV or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on AIV's Internet site, even if AIV or an AIV authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Revisions and Errata

The materials appearing on AIV's web site could include technical, typographical, or photographic errors. AIV does not warrant that any of the materials on its web site are accurate, complete, or current. AIV may make changes to the materials contained on its web site at any time without notice. AIV does not, however, make any commitment to update, change, or clarify the information on our site, including but not limited to, pricing information, except as required by law. No specified update or refresh date applied on the website should be taken to indicate that all information on the site has been modified or updated.

5. Links

AIV has not reviewed all of the sites linked to our web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by AIV of the site. Use of any such linked web site is at the user's own risk. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, or questions regarding third-party products should be directed to the third-party.

6. Site Terms of Use Modifications

AIV may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

7. Governing Law

Any claim relating to AIV's web site shall be governed by the laws of the State of Maryland without regard to its conflict of law provisions.

8. Return and Refund Policy

All returns require a Return Goods Authorization. An RGA can be obtain by filling out the online repair form or by contacting customer service by email [email protected] or phone 800.990.2911. After receiving the RGA, place the item securely in a package with the RGA and return to us. We recommend that you use a trackable method to ship your return. Unused goods may be returned for credit within 60 days of purchase. Restocking fees may apply if repackaging is necessary. After receiving your return and inspecting the condition of the item, we will process your return.

9. Payment Methods and Policies

AIV accepts the following forms of payment: check, cash, Fax-A-Check, ACH transfers, international wires, and Discover, Visa, and MasterCard credit cards.

Credit card payments should be limited to less than $1000. Beginning April 1, 2022, a 2% convenience fee will be applied to all credit card orders.

A packaging and handling fee may be added to any order for customers who are using their own freight accounts for shipping charges.

10. Modifications to Service and Prices

Prices for our products and services are subject to change without notice. We reserve the right to modify or discontinue a product or service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the service.

11. Accuracy of Billing and Account Information

AIV reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel the quantities purchased per person, per household per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancel an order, we may attempt to contact you with the email and or/billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, distributors, or resellers.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

12. Personal Information

Your submission of personal information through our website is governed by the terms of our Privacy Policy. To update your communication preferences you can contact AIV, Inc. by email at [email protected] or calling 900-990-2911.

13. Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:

i. for any unlawful purpose;
ii. to solicit others to perform or participate in unlawful acts;
iii. to violate any international, federal, provincial, or state rules, regulations, laws, or local ordinances;
iv. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
v. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
vi. to submit false or misleading information;
vii. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the site or of any related website, other websites, or the Internet;
viii. to collect or track the personal information of others;
ix. to spam, phish, pharm, pretext, spider, crawl, or scrape for any obscene or immoral purpose;
x. to interfere or circumvent the security features of the AIV site or any related website, other websites, or the Internet

We reserve the right to terminate your use of service or any related website for violating any of the prohibited uses.

14. Indemnification

 You agree to indemnify, defend, or hold harmless AIV, Inc and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third-party due to arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or violation of any law or the rights of a third-party.

15. Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.

16. Entire Agreement

The failure of AIV to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including but not limited to ant prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditional constitutes acceptance of those changes.

17. Contact Information

Questions about the Terms and Conditions can be sent to AIV at [email protected].




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"I also wanted to heap praise on your repair techs. It's nice to get repairs that stay repaired after 6 months. I have stuff that was repaired 3 years ago that has never given me problems again. Other places just seem to patch it together and then it breaks again as soon as the warranty is up. Between horses enjoying knocking over IV poles, and dogs who enjoy chewing on things, our equipment is sometimes in pretty bad shape. Your techs take the time to check and fix all of the parts that might be damaged from this type of treatment, and I and the animals here appreciate it."

Tell Bailey
Colorado State University Veterinary School


"My technicians really like your fluid warmer and feel that it keeps the patients a few degrees warmer versus not using it. After we trialed it they were begging for more fluid warmers so it must work."

Dr. Dan Degner
Animal Surgery Center of Michigan

Products and services offered by AIV are not affiliated with, provided or endorsed by the original equipment manufacturer.